Last updated: June 23, 2026
This policy explains, in plain language, how billing and refunds work for Relay. We aim to keep it simple and fair. If anything here is unclear, just email us — we're happy to help.
Relay subscriptions are billed monthly. Each payment covers one month of access to your plan, charged at the start of the billing period. Your plan renews automatically each month until you cancel.
You can cancel at any time. When you cancel, your assistant stays active until the end of the period you've already paid for — you keep full access until then, and you won't be charged again. We do not provide partial-month refunds by default, so cancelling part-way through a month does not refund the remaining days.
If you were charged in error, billed twice, or believe something went wrong with a payment, email us at emmyoyebade@gmail.com with your account details and what happened. We'll review every request and put right any genuine billing mistake.
Some plans may include one-off setup fees or the cost of provisioning a WhatsApp number. Once that work has been done and the number provisioned, those amounts are non-refundable, since the cost has already been incurred on your behalf. We'll always tell you about any such fees before you commit to them.
Nothing in this policy limits any refund rights you have under applicable law. Where the law requires a refund, we will honour it.
Questions about billing or refunds? Email us at emmyoyebade@gmail.com.